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AI Assistant#

Role of the AI Assistant#

The AI assistant offloads your operation teams by automating the investigation work.

It summarizes, in one view, the situation around the selected alert: all the necessary information, why the alert triggered, the context around it, the correlation results, and prepare troubleshooting steps for the user.

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The AI assistant view is dynamic, meaning the information presented is in context to the alarm type or to the domain monitored.

AI widgets#

The AI Assistant view combines a set of widgets. Some widgets are generic, meaning they run for every alerts, and some widgets are focussed to a specific alert situation.

Every widget does a specialized check, and uses either topology, metrics, logs, metadata - to give precise insights:

  • surface probable root cause(s),
  • estimate the impact on your important services
  • propose solutions to remediate.

Situation Analysis#

A clear title and summary for the alarm, with only the level of details needed.

Resource Overview#

Displays details for the resource in problem. It can be generic tags (such as reachability, in_maintenance?, ...) and resource_type specific tags (for exemple CPU% - current, avg last day), status, number of pods, version, …).

Probable Root-Cause#

Drive-down the topology path to find the probable root-cause.

Impact Analysis#

List all resources impacted based on the topology knowledge.

Historical Analysis#

Check if a recurring problem (occurrences), and provides statistics for those past alerts (alert lifetime, workflow – notification, ticketing, ….).

Metadata Changes#

This widget detects metadata changes over time for the resource in problem, which may give clues for possible root-causes. For example, a system upgrade detected just before the alert is a relevant information for operation teams.

Topology changes#

Summarizes topology changes over time.

Service Affected#

List services impacted, if any. We check if the node in the "Business Service" layer, and we display the impacts.

Events of Interest#

Find related alerts: alerts issued from neighbors (topology proximity), alerts sharing common attributes (attributes similarities) or with same arrival time (time proximity). Regrouping these alerts together improves the visibility.

AI Chat#

Submits alert information to the OpenAI ChatGPT engine, which analyzes it, and gives insights in natural language.

Cloud Provider Status#

Check if the cloud provider is reporting issues.