Business Services#
The Business Impact Analysis lets you define Business Services ; such as Customers, Departments, Contracts and more ; then calculates their status, based on impact analysis driven by propagation rules.
About Business Services & SLOs#
To do this, the Analytics Engine uses an Impact Tree to store all the relationships between the defined Business Services and the infrastructure components, such as hosts, network interfaces, server processes and more.
The Analytics Engine computes in real-time the state for every component in the Impact Tree. When an alert is received, the algorithm calculates the impact and determine how Business Services are affected. There is no limitation on the tree structure: you can configure as many levels you want, such as a business service (i.e. Customer) composed of other business services (i.e. Departments) with each of them composed of various infrastructure components (i.e. VMs, hosts, network devices, interfaces, processes, ...)
The impact propagation is defined by impact rules and weights (percentage, min up, max down), that are customizable.