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ServiceNow

ServiceNow#

Overview#

This integration sends out notifications to ServiceNow.

Configure the channel#

Go in Configuration Management

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Go in Alert Channel, and hit the + button.

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Select the servicenow template . Select the Analytic Engine on which you want this configuration to be deployed; and provide a Configuration Name that is meaningful for you. The Description is optional.

[servicenow]
  enabled = true
  url = "https://instance.service-now.com/api/now/v1/table/em_alert"
  source = "Unryo"
  username = ""
  password = ""

Enter the correct settings: * url: The ServiceNow API URL. This should not need to be changed. * source: Default “Unryo” source. * username: Username to use for basic HTTP authentication. * password: Password to use for basic HTTP authentication.

Once done, click Apply. Your Channel is ready.

Configure your Alert Definitions#

Go in Alert Definitions, and edit the configuration(s) for which you want ServiceNow notification.

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Add the ServiceNow settings, as per the example below: 

.serviceNow()
    .node('{{ index .Tags "resource" }}')
    .type('{{ index .Tags "resource_type" }}')
    .resource('CPU-Total')
    .metricName('usage_user')
    .messageKey('Alert: {{ .ID }}')

By default, the following alert fields/tags are mapped to the ServiceNow Alert: * Source > Source * Message > Description * alertID > MessageKey

For information about ServiceNow alerts, see here.

Once done, click Apply. Your Alert definition is ready to send ServiceNow notification.